Background Image

Our Services

We help make associations more successful by providing the right people for the right jobs. Our specialists cover key functional areas for your association and deliver cost-effective, on-demand expertise.

Leadership and Governance

The strength and success of an association is directly related to the strength and success of its governing body – the Board. Creating a leadership culture that allows for the ability to be a strong governing board (versus a working board) is a key element to an association’s strength and success. Ngage provides strategic consulting and management services to assist boards in strengthening their leadership capacity and succession planning.

Services Include:

Providing strategic counsel to Boards of Directors, executive and member committees to advance governing skills.

Conducting strategic planning sessions and retreats.

Providing best practices for operations and management guidance.

Board orientation and chair training with one-day workshop.

Chief Staff Executive

The chief staff executive plays a vital role and is the volunteer-governed organization’s single most crucial staff resource. Ngage Management association executives have a deep understanding of, and reverence for, the investment our client volunteer leaders have in their associations. Therefore, they strive hard to be a reliable, trusted source for both solid business advice and innovative ideas. They are true partners with their volunteer leaders in the success of our client organizations, respecting each organization’s independence and autonomy.

Services Include:

Experience relevant to the industries their associations represent, as well as specialized experience in core association competencies.

Provide a single-point of accountability for the effective implementation of the organization’s strategies, programs and policies.

Ensure quality, reliable and responsive customer service to members, volunteer leaders and other stakeholders.

Represent the organization, in conjunction with the elected leaders, to the outside world.

Events and Conferences

Whether your event, conference, expo, or technical workshop has 2000 attendees or 20, you need flawless logistics and a first-class experience for attendees. In addition, Ngage clients realize the advantage of our buying power which results in increased event profit to your association.

Services Include:

Identifying the best venues for your event while negotiating and managing contracts (A/V, catering, hotel, etc).

Developing and managing registration, budgets and on-site logistics.

Soliciting of sponsors and managing exhibitor halls.

Driving the plan for the event, including building the agenda, planning a theme and coordinating speakers.

Financial and Accounting

Ngage gives you access to an entire finance department, from the part-time services of a CFO for budgeting and forecasting to bookkeeping staff. We handle your bank, investment and merchant accounts. We also provide a financial dashboard to allow you access to your organization’s fiscal health.

Services Include:

Driving budget development, management and tracking.

Handling all the key operations – general ledger, billing, A/R, A/P, budgeting, monthly Board financial reports, filings, compliance.

Managing online merchant accounts and multi-currency transactions.

Working with a CPA on tax preparation and audits.


Drawing on our work with leading-edge innovators in the foundation and non-profit sector, and decades of on-the-ground experience, we implement development programs that transform, impact, and advance missions.

Services Include:

Drawing on our work with leading-edge innovators in the foundation and non-profit sector, and decades of on-the-ground experience, we implement development programs that transform, impact, and advance missions.

Feasibility and Planning Studies

Organizational Assessment and Fundraising Readiness

Major Gift enhancement and annual fund development

Headquarters Services

Your organization might be powered by volunteers and have no staff. Or you may have just a few staffers working remotely around the world. Your association might not have a physical presence, but having an office address and a physical headquarters location are essential for effective association management. Ngage can deliver your association that office space and meeting space.

Services Include:

Maintaining an office and physical address

Establishing unique telephone and fax numbers with our telephone system

Providing a mailing address; receiving and distributing printed mail

Providing web and email addresses for appropriate staff

Member Management

We understand that your members are the lifeblood of your organization. Whether your members are individuals or organizations, it’s vital to serve each member’s needs individually. Our member management solutions combine advanced technology with association management best practices and efficient staffing to ensure that members are able to connect, network and collaborate efficiently and effectively.

Services Include:

Developing and creating membership marketing campaigns

Managing membership database, processing membership applications and renewals

Managing member email announcement lists, e-newsletters, newsletters, publications and membership renewal campaigns

Providing monthly membership status and activity reports

PR, Marketing and Communications

We’ll work with you to formulate marketing strategy and drive campaigns, from comprehensive public relations programs to social media, speakers’ bureau management and e-newsletters. There is also strength in integration: since we typically handle all aspects of your operations, we have the insight and resources to leverage marketing activities to best effect.

Services Include:

Developing and distributing press releases throughout the year

Creating and executing email marketing programs

Managing all aspects of event marketing, including promotion, on-site collateral and signage

Driving social media outreach through key social media vehicles such as LinkedIn, Facebook and Twitter

Program Management

Your organization is focused on a set of goals, and your members are collaborating to reach them efficiently. Whatever the program — from technical development work to market education — we sweat the details and get the job done right.

Services Include:

Providing program management services to Boards, executive and member committees, working groups, task forces and other association groups

Testing and certification services

Handling session scheduling, agenda development, notifications, attendance, quorum and action item tracking, minutes taking, ballot setting and voting administration and document management

Coordinating meeting and event logistics

Strategic Counsel

If you are not sure where you’re going, how are you going to get there? Ngage functions as your strategic partner, working with you to shape organizational strategy and drive long-term success.

Services Include:

Partnering with Boards of Directors to formulate long-term and short-term strategies

Providing management consulting on best practices for governance, operations and legal compliance

Delivering single-point accountability for implementing organizational strategy, achieving objectives and executing policies

Big-picture monitoring and metrics for organizational performance and recommendations on modifications

Transition and Interim Services

Change can be scary, and transition is just another word for change. Even if your current team is not meeting your expectations, thoughts of making a jump can be daunting. With a tried-and-true set of methodologies and many transition success stories, Ngage can smooth the bumps out of any migration.

Services Include:

Driving a comprehensive transition project plan

Serve as interim staff for the association until the board can hire the right staff

Reviewing strategies and recommending new approaches

Determining exactly what you need and how we can help you

Web and Technology Management

For many associations, their website is the chief way that their members engage with the organization. As the primary touch point for your members, you website’s functionality and user experience are critical. We build and maintain public websites, secure membership and collaboration sites, online registration, web content management systems and mobile applications. We also give you the data to better understand your members, their activities, interactions and engagement.

Services Include:

Providing secure collaboration systems for members and their committee work, including discussion forums and document management

Developing and creating a new website

Managing content updates for public and members’ websites

Managing online event registration systems to plan and monetize association events


Satisfied Clients

  • We came to Ngage from another association management company and were impressed from the first meeting and several years later we remain impressed and extremely satisfied.

    Mary Martin
    Council of Advance Practice Nursing
  • Ngage is always responsive and timely in meeting our association needs. They continuously think of new ways and approaches for marketing our association. Ngage is a strong asset in moving us forward and expanding our influence in the industry.

    Brad Powers
    Water Environment Association

Interested in working with us?

Put the energy of Ngage to work for your association.
Contact Ngage, Get a Response Today!

2501 Jolly Road, Suite 110
Okemos, MI 48864

P: 517 325 5308